BERTAUS™ - Return and Refund Policy

At BERTAUS™, we are committed to providing you with a smooth, enjoyable, and risk-free shopping experience. If you are not entirely satisfied with your order, our return and refund policy has been designed to offer you a simple, transparent, and fair solution.

1. Return Period and Conditions

• You have 30 days from the date of receiving your order to return your items.
• Products must be in their original condition: unworn, unwashed, and with all tags intact.
• Exceptions: For hygiene reasons, certain items (e.g., accessories or sealed products) cannot be returned if the packaging has been opened.

2. How to Initiate a Return

To start a return, please contact our customer service at the following address:

Email: contact@bertaus.store

Please include:

• Your order number
• The reason for the return

Our team will then send you detailed instructions and the return address.

3. Refunds

• Once your item is received and inspected, you will receive an email confirming the approval or rejection of your refund.
• If approved, the refund will be processed via the original payment method within 10 business days.
• Return shipping costs are the responsibility of the customer, except in cases of our error or if the product is defective.

4. Exchanges

If you wish to exchange an item, please follow the return procedure and then place a new order for the desired product.

5. Defective Items or Order Errors

If you received a defective or incorrect item, please contact our team immediately at contact@bertaus.store. In this case, return shipping costs will be fully covered by BERTAUS™.

6. Additional Information

• We recommend using a shipping service with a tracking number to ensure the safe delivery of your return.
• Returned products that do not meet the conditions mentioned above may not be eligible for a refund or exchange.

We thank you for your trust and remain at your disposal for any further questions or assistance.

BERTAUS™ Customer Service
📧 contact@bertaus.store

BERTAUS™ – Elegance, quality, and trust with every order.